This Agreement establishes the terms of the relationship between travelOtravel.com ("The Company") and the Affiliate Partner ("Partner") whereby The Company will
allow the Partner to offer for sale travelOtravel.com Network's products and services
through the Partner's website(s) ("Partner Site"), including customer sales or other
end user relationships. The company has terminated any and all other affiliate programs
or affiliate agreements.
1. Background
1.1 The Company operates a hotel reservations system, which provides distribution,
pricing and reservation for hotels and resorts worldwide. (Herein referred to as
"Hotels")
1.2 The Partner has agreed that they will promote Hotels via on-line and/or off-line
means to customers on the terms set out in this agreement. The Partner also accepts
all of the pricing, distribution and reservation policies and procedures as carried
out by The Company and all of its staff and partners.
2. Distribution & Intellectual Property
2.1 The Company shall list all of its hotel products, services, pricing and information
(“Product Data”) on its website travelOtravel.com (“The Site”)or any other
site that it deems appropriate in its sole discretion. The Product Data on The Site
shall constitute the confidential and private intellectual property of The Company.
The Partner shall not copy, or reuse Product Data without prior permission from
The Company.During the term of the agreement, The Company may grant, at its sole
discretion,the right for the partner to use or display Product Data on the Partner’s
website(s). The Partner agrees that if such permission is granted the Partner agrees
that if such permission is granted the Partner agrees to make no changes to the
content and information listed on the Site, unless agreed to by both parties. The
Company reserves the right to change the name or URL of The Site with reasonable
advance notice to the Partner.
2.2 The Company will provide the Partner with all the graphical and technical support
required to execute the above mentioned if mutually agreed.
2.3 The Company will, at its sole discretion, offer technical and marketing assistance
to the Partner. This will occur between the hours of 9 am - 6 pm, Monday to Friday
(Bangkok Time). The Company will endeavour to make commercially reasonable efforts
to solve any problem pertaining to any technical issue relating to this agreement
within 48 hours. However, the company shall not be required to provide any level
of service or support.
3. Rights and Obligations
3.1 Under the terms of this agreement, the Partner will market The Company's products
and services in return for commissions earned.
3.2 The Partner understands that The Company would prefer it if this agreement to
sell The Company's products is exclusive, but The Company respects the Partner’s
right to display hotels offered by other affiliate programs. The Company would,
however, request the Partner to disclose which other affiliate programs they are
using in order for us to improve our services so that we may become the exclusive
partner of the affiliate by choice. The Company may appoint one or more additional
Partners having marketing responsibility in the same geographic area. The Company
itself and other Partners may also sell the same products to purchasers located
anywhere.
3.3 The Partner agrees to promptly and prominently display the Links on the Partner’s
Site and to promptly update such Links upon reasonable notice from The Company.
The Partner may use any number of Links on the Partner Site so long as, at all times,
The Company has the right to approve the location and use of such Links. Other than
as expressly set forth herein, the Partner is not authorized to establish any other
type of link to the Site or to use the Links for any purpose other than to link
Visitors to the Site. The Partner also agrees to promptly notify The Company in
the event of any problem or malfunction with one or more Links.
3.4 The Partner is solely responsible and liable for the development, operation,
maintenance, content, software, equipment and all costs associated with the Partner’s
Site. In addition to any and all other express prohibitions set forth herein, the
Partner’s Site shall not, in any way: (i) copy or resemble the design, domain names
(including sub-domains), look and feel of, or create the impression that it is part
of this Site or any of the Company’s affiliates or subsidiaries Web sites; or (ii)
display sexually explicit or obscene materials, or materials that are otherwise
deemed offensive; (iii) advocate discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age; (iv) promote or engage in illegal activities;
(v) violate intellectual property rights of third parties; or (vi) contain or promote
deceptive information or promote gambling. A ny violation of the aforesaid agreements
and the Partner will be terminated from the program and forfeit any outstanding
payments due.
3.5 The Partner shall not (a) by any means, including, but not limited to, mechanical,
electronic, photocopying, recording or otherwise, copy, reproduce, modify, alter,
adapt, disassemble, reverse engineer, or otherwise attempt to determine the source
code of (or underlying ideas, algorithms, structure or organization of) the Links
or any content contained on or Services provided by this Site; (b) create derivative
works of or from the Links or any of the content or Services contained on this Site
including redirection links and cloaking of web pages; (c) forward, transfer, sublicense,
assign, sell, rent, distribute, display or disclose the Links or this Site (for
use or otherwise) to any other person or entity by any means whatsoever; (d) upload
(i) any virus, Trojan horse, worm, time bomb, robot commands or other computer programming
routines that are intended to damage, detrimentally interfere with, surreptitiously
intercept or expropriate any system, data or personal information; or (ii) any unsolicited,
commercial emails ("Spam") through or into this Site; (e) remove, alter or conceal
any intellectual property ownership or identification notices, marks, warnings or
restrictions from the Links or this Site; (f) make any representations to Visitors,
to the general public or to any other party related in any way to The Company, the
Services, the Links or this Site. Any violation of the aforesaid agreements and
the Partner will be terminated from the program and forfeit any outstanding payments
due.
3.6 The Partner shall register each website or URL to be tracked separately and
shall not use the same Child Identification Number (CID) on multiple websites. The
Child ID (CID) is a unique tracking code that is used to identify the website or
URL that it relates to. The Partner shall not be permitted to move a CID from one
site to another. Once granted, a CID will remain tied to the URL for which it was
granted. The CID will expire and be invalid if moved to a new site and the Partner
shall forfeit all revenue from such CID and all other CIDs if this is violated without
express written permission from the Company. Each additional website or URL shall
be subject to the prohibitions and penalties set forth in article 3.4 of this agreement.
4. Service
4.1 The Company will be solely responsible for the development, operation and maintenance
of the Company's operation and sales systems and for all materials that appear on
the Company's place of business or website. For example, the Company will be solely
responsible for:
The technical operation of the Company's systems, Site and all related equipment
The accuracy and appropriateness of communications with customers, ensuring that
materials posted on the Company's site are not libelous or otherwise illegal
4.2 The Company will provide Customer Service to assist the Partner’s Customers
with travel enquiries, grievances, complaints, and reservation requests and provide
other travel related services in the ordinary course of business in accordance with
standard travel industry practice. The Partner agrees and acknowledges that the
Company is responsible for reservation fulfillment and customer service. All reservation
enquiries shall be directed exclusively to the Company.
4.3 The Partner disclaims all liability for these matters. Further, the Company
will indemnify and hold the Partner harmless from all claims, damages, and expenses
(including, without limitation, attorney's fees) relating to the development, operation,
maintenance, and contents of the Company's operation and web site.
4.4 Consequently, the Partner will indemnify and hold the Company harmless from
all claims, damages, and expenses (including, without limitation, attorney's fees)
relating to the development, operation, maintenance, and contents of the Partner's
operation and web site.
4.5 All issues relating to the booking process are the responsibility of the Company
and the Partner shall not enter into any correspondence with the client in any way,
unless approached first. All queries relating to the Partner or any of its associations
shall be forwarded on to the Partner immediately, as agreed by both parties.
4.6 We make no express or implied representations or warranties regarding the Site
or its performance, availability or functionality. Any implied warranties of merchantability,
fitness for a particular purpose, and non-infringement from the Company are expressly
disclaimed and excluded. In addition, we make no representation or warranty that
the operation of the Site will be uninterrupted or error free, and we will not be
liable for the consequences of any interruptions or errors.
4.7 The Company’s Terms of Use and its Privacy Policy shall govern the use of the
Site by Visitors. The Company shall own all rights, titles and interests in and
to all information related to the Visitors and such information is deemed the Company's
confidential and proprietary information.
4.8 The Company shall be solely responsible for making the Services available to
Visitors of the Site, and excepting any reporting, the Company is not obligated
to provide to the Partner any data or information related to Visitors, whether personally-identifiable
or otherwise. All terms relating to the provision of the Services shall be between
the Company and each Visitor. The Company reserves the right to refuse to serve
a Visitor.
4.9 The Partner shall not use the Program, any software code or otherwise in any
way, to obtain or attempt to obtain personally identifiable information or learn
the identity of users of this Site.
4.10 The Partner agrees to promote the Services, subject to the terms and conditions
specified on this Site. The Partner acknowledges and agrees that such terms and
conditions may change without notice and may vary from hotel property to hotel property.
The Company may discontinue offering reservations on this Site for any hotel property
for any reason without prior notice to the Partner.
Affiliate Partner Legal Agreement
5. Remuneration
The revised commission scale noted below takes effect from the date of this Agreement
and will apply to booking departures recorded after this date. For existing affiliates
who registered with a previous program under a previous agreement, please note that
the new rates only apply to bookings made after January 1st, 2006.
5.1 The Company will pay the Partner a percentage of the revenue generated by sales
of hotel rooms resulting from this new cooperative venture ("The Commission").
The Commission will be paid in accordance with the following formula:
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Commission Paid = (CI - HI - (CI*PP)) * ACP |
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CI - Client Invoice (what the client paid to us)
HI - Hotel Invoice (what we paid to the hotel)
PP - Processing Percentage = 2.6%
ACP - Affiliate Commission Percentage
The Affiliate Commission Percentage or ACP will be determined by agreement in writing
between the parties (hereafter the "Custom ACP Agreement"), but in the absence of
a Custom ACP Agreement, will be based on the scale listed in this Agreement below
and on The Company’s website (hereafter the "Default ACP Agreement").
Both the Default ACP Agreement and any Custom ACP Agreement shall be based on the
number of departures that can be attributed with certainty to the Partners marketing
efforts ("Partner Departures"), in a manner determined at the sole discretion of
The Company.
The method the Company has chosen to calculate Partner Departures is as follows:
A "cookie" (a small text file) will be placed on any visitor’s browser when they
choose a link given to the Partner specifically for the purpose of sending the visitor
to The Company’s site. This cookie will contain the Partner’s ID Number.
Our software tracks the visitor using the Affiliate Partner ID number and cookies
for 365 days. If the visitor subsequently returns directly to The Company’s Site
to make a reservation the Partner will be credited with the sale. If, however, they
visit another Affiliate Partner website the cookie will be reassigned.
The Company will make every effort to ensure that all Partner Departures are tracked,
reported and paid. However, The Partner shall have no recourse for any lost revenue
or damages in the event that the Company fails to accurately track or report Partner
Departures. The Partner’s sole recourse shall be to end its participation in the
program.
Default ACP Agreement
The following scale shall be used to calculate the ACP in the absence of a Custom
ACP Agreement. These rates take effect from the Jan 1st, 2006 and will apply to
booking departures recorded after this date.
The Company reserves the right to change or alter the Default ACP Agreement on the
first day of any month. In such a case, a notice shall be posted on The Company’s
website, and an e-mail shall be sent to all Partners, based on the e-mail address
provided by the Partner when executing this Agreement. Notification shall occur
at least 15 days prior to any change.
The Company reserves the right to change or terminate any Custom ACP Agreement on
the first day of any month, with 15 days prior notice to Partners. If the company
terminates the Custom ACP Agreement, in the absence of a new Custom ACP Agreement
acceptable to both parties and executed in writing, the Default ACP Agreement will
be used for any future calculations.
5.2 All Commission payments will be issued once a month, in US Dollars (USD) and
will be paid based on the previous month’s departures as calculated at the start
of the following month. The Partner and The Company agree that any adjustments to
bookings that The Company is notified about after the end of the month or after
payments have been made to the Partner shall be adjusted accordingly in the next
month’s payment. Such adjustments whether positive (extended stays) or negative
(early-check-outs) will accurately reflect the true value of the booking.
5.3 Partners will be sent payments by wire transfer by the 15th of the month. If
the Affiliate Partner requests payment by International Money Transfer they will
be liable for bank charges levied on this transaction. These charges will be deducted
from the amount paid. Affiliate Partners may have payments held over for up to three
months to avoid excessive bank charges. Minimum payment amount is set at USD100.
5.3.1 The Company will send notification every month of any outstanding balance
due to the Partner and it is the responsibility of the Partner to claim any amount
over USD100 within a reasonable period of time. The Partner shall forfeit any commission
due, which is over USD100, if they fail to claim the outstanding balance within
14 days of receiving three consecutive monthly notices. Any outstanding balances
which are below the minimum payment amount (USD100) will be accrued. The Company
will send these notices to the contact details we have on file and it is the sole
responsibility of the Partner to ensure these details are correct and up to date.
5.3.2 The Partner may request extended holding periods for commission payments by
prior arrangement with The Company. These requests will be handled on a case-by-case
basis and at the sole discretion of The Company.
5.4 The Commission specified shall be the sole compensation that the Partner is
entitled to receive under this agreement. All orders are subject to acceptance by
The Company in accordance with its policies at the time of the booking request.
The Company’s policies are subject to change without notice.
5.5 The Company will make its best efforts to keep an audit of all transactions
subject to this Agreement. The Company will provide the Partner with an account
summary, which will track the number of click-throughs, legitimate bookings, and
confirmed bookings submitted by users whose intent is to utilize the service and
who are referred by the Partner. The Partner will also have access to payment reports,
which will display projected earnings and payment history. Should The Company fail
to keep accurate records or audit, the Partner’s sole recourse shall be to end its
participation in the program.
6. Confidentiality
6.1 Any use by the Partner of any other user's information, personal or otherwise,
for any commercial purpose or to obtain direct financial gain (e.g. mass marketing)
is prohibited. Any such use is deemed to be a violation of this Agreement. The Site
is to be used for the Partner's customers' personal use only. The Partner agrees
that it will not use Company information obtained from the Site for chain letters,
junk mail, "spamming", solicitations (commercial or non-commercial) or bulk communications
of any kind including but not limited to distribution lists to any person who has
not given specific permission to be included in such a list. However the abovementioned
does not prohibit the Partner from marketing products and services to its customers,
who have purchased travel through the Site, via e-mail provided; however, the customer
has the ability to unsubscribe to such solicitations and cease to be a recipient
of such e-mails. If the Partner is in violation of this, the Company reserves the
right to immediately terminate this Agreement without notice and the Partner will
forfeit all outstanding payments due.
6.2 Neither party shall create, publish, distribute, or permit any written materials,
which makes reference to the other party without first submitting to the other party
such material and receiving prior written consent from the non-submitting party.
This shall not to be unreasonably withheld or delayed.
6.3 Neither party will make announcements or statements to the public or any third
party concerning the relationship between the parties or the transaction described
in this agreement without the prior written consent from the other party. This shall
not be unreasonably withheld or delayed.
7. Duration and Termination
7.1 The Agreement comes into force the earlier of either the day the Partner signs
up to the Affiliate program or the day the Partner begins using the service. The
Company shall review all applications before granting admission to the program and
access to the Affiliate Center. This review process should take no longer than two
business days, during which time The Company may contact the applicant to confirm
any details submitted with the application. After the review is complete, The Company
will forward an e-mail advice requesting confirmation of the acceptance of the program’s
terms and conditions as outlined in this agreement. Upon receipt of the Affiliate
Partner’s reply e-mail confirming such acceptance, The Company will provide the
Affiliate Partner with the necessary details required to access the Affiliate Center
and the Affiliate Partner’s account will be activated. The Parties also agree that
use of The Company’s services constitutes acceptance of this Agreement in full.
Both parties retain the right to immediately terminate the agreement at any time,
with or without cause, for any reason. Email, verbal or written communication shall
be considered acceptable forms of notification of termination. Upon termination
by The Company, the Partner shall forfeit commissions from any future bookings from
the date of termination.
7.2 The Company reserves the right to terminate any Affiliate account should the
account produce no confirmed bookings for three consecutive months.
7.3 The Company reserves the right to terminate any Affiliate account for repeated
inaccuracies displayed on the Partner’s website. These inaccuracies may relate to
rates, content, or general information displayed on the site. The Company will notify
the Partner, either in writing or by e-mail, of such inaccuracies and give the Partner
14 days to remedy the situation. Failure to do so will result in the Partner’s account
being terminated. Therefore, Partner sites which replicate the Company’s Product
Data must contain a disclaimer stating that the Company’s info is primary and that
the visitor must check directly with the Partner to ensure accuracy of content.
7.4 Upon termination for a reason not specifically warranting complete forfeiture
of funds as stated in this Agreement, any monies owed to the Partner, which are
below the minimum amount paid (US$100), will be forfeited by the Partner. Upon termination,
the Partner agrees to remove all reference and links to the Company within a reasonable
time period. The Partner is eligible to earn Commissions only for departures that
occur during the term of the Agreement.
8. Liability & Miscellaneous
8.1 Each party owns and retains all rights, title and interest in its names, logos,
trademarks, service marks, copyrights, patents, proprietary features, and proprietary
technology. Neither party shall copy, distribute, reproduce, or use the above proprietary
items except as expressly permitted under this agreement.
8.2 Both parties will be responsible for their own costs and legal fees associated
with this Agreement.
8.3 The Partner and the Company agree that the Partner is an independent contractor
for all purposes, and the Partner will be responsible for his own withholding taxes,
workers compensation and all other matters related to work.
8.4 This Agreement and the Affiliate Partners Sign-up Page constitute and contain
the entire agreement between the parties with respect to the subject matter hereof
and supersedes and replaces any prior oral or written agreements. The Company may
at any time enroll any other affiliate on terms different from those contained herein.
The Partner agrees not to assert that this Agreement is invalid or unenforceable
solely because it was created and executed in electronic form rather than in a written
form or another form or method.
8.5 This Agreement will be governed by the laws of the United States and the State
of Michigan, without reference to rules governing choice of laws. Any action relating
to this Agreement must be brought in the federal or state courts located in Detroit,
Michigan, and you irrevocably consent to the jurisdiction of such courts. You may
not assign this Agreement, by operation of law or otherwise, without our prior written
consent. Subject to that restriction, this Agreement will be binding on, inure to
the benefit of and be enforceable against the parties and their respective successors
and assigns. Our failure to enforce your strict performance of any provision of
this Agreement will not constitute a waiver of our right to subsequently enforce
such provision or any other provision of this Agreement.
8.6 This agreement shall not be assignable, except by operation of law, by either
party without the prior written consent of the other party, and any purported assignment
by either party without the prior written consent of the other party shall be void.
8.7 Modification: The Company may modify any of the terms and conditions contained
in this Agreement, other than the Default ACP Agreement or Custom ACP Agreement,
at any time and in our sole discretion, by posting a change notice or a new agreement
on the Site on the 1st of any month. Modifications will take effect on the first
of the following month. Modifications may include, for example, changes in the scope
of available referral fees, payment procedures and Program rules. IF ANY MODIFICATION
IS UNACCEPTABLE TO THE PARTNER, THE PARTNER’S ONLY RECOURSE IS TO TERMINATE THIS
AGREEMENT. IT IS THE PARTNER’S RESPONSIBILITY TO CHECK THE WEBSITE AFTER THE 1ST
OF ANY MONTH FOR CHANGES IN THE PROGRAM OR AGREEMENT. IF THE PARTNER CANNOT LOCATE
THE LEGAL AGREEMENT ON THE SITE, IT IS THE PARTNER’S RESPONSIBILITY TO NOTIFY THE
COMPANY AND THE COMPANY SHALL HAVE 15 DAYS TO PROVIDE A COPY TO THE PARTNER. CONTINUING
PARTICIPATION IN THE PROGRAM, FOLLOWING OUR POSTING OF A CHANGE NOTICE OR NEW AGREEMENT
ON OUR SITE, WILL CONSTITUTE BINDING ACCEPTANCE OF THE CHANGE. SHOULD THE COMPANY
STOP PROVIDING THE SERVICES TO ALL PARTNERS, THIS AGREEMENT SHALL IMMEDIATELY TERMINATE
WITH OR WITHOUT NOTICE TO THE PARTNERS.
8.8 Limitation of Liability: The Company will not be liable for indirect, special
or consequential damages, or any loss of revenue, profits or data, arising in connection
with this Agreement or the Program, even if The Company has been advised of the
possibility of such damages. Further, The Company’s aggregate liability arising
with respect to this Agreement and the Program will not exceed the total referral
fees paid or payable to the Partner under to this Agreement.
8.9 Independent Investigation: THE PARTNER ACKNOWLEDGE THAT ITS HAS READ THIS AGREEMENT
AND AGREE TO ALL ITS TERMS AND CONDITIONS. THE PARTNER UNDERSTANDS THAT THE COMPANY
MAY AT ANY TIME (DIRECTLY OR INDIRECTLY) SOLICIT CUSTOMER REFERRALS ON TERMS THAT
MAY DIFFER FROM THOSE CONTAINED IN THIS AGREEMENT OR OPERATE WEBSITES THAT ARE SIMILAR
TO OR COMPETE WITH THE PARTNER’S WEBSITE. THE PARTNER HAS INDEPENDENTLY EVALUATED
THE DESIRABILITY OF PARTICIPATION IN THE PROGRAM AND ARE NOT RELYING ON ANY REPRESENTATION,
GUARANTEE OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.
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