Booking a flight? Trying to select a hotel? Need help with a booking? Relax, we will tell you all that you need to know right here…
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Making a Reservation |
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How do I reserve my room?
We offer a very simple reservation process. You need to select or enter the desired city, enter the dates of arrival and departure and enter the number of guests. Click the Search Available Hotels (for only hotels which have vacancies), Search for Vacation Rentals or the Browse All Hotels (all hotels in a city regardless of vacancy) button. You could also search by a specific hotel name within a city.
A list of hotels or vacation rentals will appear on the screen. For more information, click the name of the property or the Info link.
- After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Book It button on the right side of the screen.
- After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" and fill in the blanks on the "Guest Information" section. Be sure that you write your name and email address correctly.
- After you fill out all of the needed information, press the "Submit Reservation" button.
If further correspondence is necessary prior to confirming the reservation, our Customer Care agent will get in touch with you via email within 2 to 4 hours.
Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security, travelOtravel.com utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
My credit card number is correct, but the hotel is not accepting it. Why?
There are a few possibilities:
• Your card type is not accepted at the hotel.
• The card expiration date precedes the reservation date.
• You have reached your credit limit.
• There is a computer error.
Can I specify where I would like my room located (preferred floor, next to pool, etc.)?
If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
Is the room rate per person or per night?
Rates are quoted on a nightly basis unless otherwise specified. SOME RATES MAY REQUIRE SPECIAL IDENTIFICATION. Taxes and fees are included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges.
What about the special discounts?
Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.
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Confirming a Reservation |
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What happens when I make a reservation?
Reservation requests will result in a new screen showing an Booking Number, which should be kept and used with any future correspondence with travelOtravel.com. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Booking Number and, if available, a Confirmation Number.
How long will it take travelOtravel.com
to respond to my reservation request?
All reservation requests will result in a new screen showing a Itinerary Reservation requests will result in a new screen showing a Booking Number, which should be kept and used with any future correspondence with travelOtravel.com. Additionally, all reservations will be followed up with an email within 2 to 4 hours using the same Booking Number with the status of your reservation.
How do I check on my request for a lodging?
You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.
I don't have long to wait for a confirmation. What can I do?
Typically, most lodging reservations are made in real time and your confirmation should only take a few seconds. You will be notified of the status of your reservation immediately. However, there can be delays in case of waitlisted/ on request bookings. In such cases, you will receive an email from us.. When we receive the confirmation from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly at
support@travelOtravel.com.
When will my reservation be at the hotel?
• Special Internet Rates:
Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.
• "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.
Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from travelOtravel.com is all you will need. It displays your travelOtravel.com Booking Number, the hotel information, the rate, confirmation number.
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Canceling a Reservation |
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What is the cancellation policy on my reservation?
When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided or there will be a link to read the cancellation policy. You can also view the property information page to find the cancellation policy. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) Some reservations are non-refundable and cannot be cancelled after booking.
Reservations of "Special Internet Rates" will apply a cancellation fee regardless of the timeframe of cancellation. If the cancellation is outside of the time allotted, you may be charged for one night's stay charges and service fees. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.
How do I cancel a reservation?
Use the "View/Cancel Reservation" link provided after you log in
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Miscellaneous |
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Can I make a reservation over the phone?
Reservations for Special Internet Rates can be made by calling +91-11-41514110
I'm looking for a hotel in Los Angeles. Can you help me?
Our reservation agents are unable to do individual searches for clients due to our high volume of reservations. Please use the Hotel Search to identify availability and rates at over 70,000 hotels around the world.
Is there a hotel shuttle service to/from the airport?
Many hotels offer shuttle service to and from the airport. This may be listed on the Lodging Information page. If it is offered, there may be a charge by the hotel for this service. Vacation rentals often do not have this type of service.
What if there will be more than two adults in the room?
Most hotels allow additional guests to stay in the rooms at a charge Some hotels and most vacation rentals have a limit on how many people can stay in a room. This may be listed on the Lodging Information page.
Our children will be with us... do they stay free?
Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy. This may be listed on the Hotel Lodging page.
Are rollaway beds/cribs available?
Most hotels and some vacation rentals offer rollaway beds and cribs Some may have restrictions on what room types will allow rollaway beds. This may be listed on the Lodging Information page. If special requests are accepted, a section will appear on the Reservation Form to insert such requests and submit them to the hotel or vacation rental.
What are the directions to the hotel?
The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. Vacation rental reservations will have directions included in the confirmation email.
Is breakfast included?
Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts.
What is the travelOtravel.com Refund Policy?
travelOtravel.com strives to provide the best service possible and will work on behalf of our clients to rectify any regrettable circumstances pertaining to your reservation. However, travelOtravel.com acts only as an independent agent to secure services of an air carrier, car rental supplier, hotel, , or other travel related supplier. Therefore, we have no control over personnel, equipment, or operations of these suppliers and shall not be held liable for any inconvenience, personal injury, property damage, or other loss incurred as a result of any wrongful acts, omissions, or default on the part of the suppliers. All grievances must be reported with any and all supporting documentation to travelOtravel.com within 60 days of the mailing of the first credit card statement showing any discrepancies for billing and payment issues or within 60 days after the completion of travel services provided.
Do hotels have minimum age requirements?
Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.
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